L2 Support Engineer
Responsibilities
- Provide support for Java-based applications by responding to help desk tickets and taking support calls.
- Proactively identify and resolve issues through the use of monitoring tools such as Telemetry and our in-app error logging system. The types of issues this position will be dealing with include SQL query performance issues, software defects that prevent the app from functioning as expected, and product configuration issues.
- Thoroughly investigate and provide root causes for our more complex help desk issues.
- Create development cases for software defects.
- Assisting in general server/infrastructure maintenance, such as freeing up disk space on servers.
- Provide on call support during the weekends and after business hours for critical issues.
Requirements
- Ability to work with SQL, Microsoft Server and Linux.
- Experience in technical support and troubleshooting.
Nice-to-have
- Experience with Java applications.
- Experience with Telemetry monitoring tool.
Minimalne wymagane doświadczenie: 3 lata