L2 Support Engineer
| Years of experience | 3+ |
| Language | English |
Responsibilities
- Provide support for Java-based applications by responding to help desk tickets and taking support calls.
- Proactively identify and resolve issues through the use of monitoring tools such as Telemetry and our in-app error logging system. The types of issues this position will be dealing with include SQL query performance issues, software defects that prevent the app from functioning as expected, and product configuration issues.
- Thoroughly investigate and provide root causes for our more complex help desk issues.
- Create development cases for software defects.
- Assist in general server/infrastructure maintenance, such as freeing up disk space on servers.
- Provide on call support during the weekends and after business hours for critical issues.
Requirements
- Ability to work with SQL, Microsoft Server and Linux.
- Experience in technical support and troubleshooting.
Nice-to-have
- Experience with Java applications.
- Experience with Telemetry monitoring tool.
Client
L2 Support Engineer will work for a global leader in gaming, who deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Gaming Machines and Lotteries to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, company’s solutions deliver unrivaled gaming experiences that engage players and drive growth.
The company has a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, creating value by adhering to the highest standards of service, integrity, and responsibility.