IT Support Specialist

Requirements

• 2–7 years of experience in hardware and software troubleshooting.
• Experience with imaging and deploying computers using Microsoft Intune/Autopilot.
• Ability to work independently with minimal supervision.
• Strong customer service skills and a positive attitude (some sites are facing significant IT support backlogs, so rebuilding trust and improving relationships with users is essential).

Responsibilities

• Provide day-to-day technical support for end users across hardware and software issues.
• Set up, configure, and maintain user workstations and related IT equipment.
• Collaborate with central IT teams to ensure smooth deployment of devices and updates through Intune/Autopilot.
• Monitor and resolve support tickets in a timely manner, keeping users informed throughout the process.
• Contribute to improving IT processes and documentation at supported sites.
• Build and maintain positive relationships with local staff by delivering reliable and proactive support.

Client

A global leader with a sharp focus on lottery solutions. A confident step forward building on a long history of delivering safe and secure technology, demonstrating strong commitment to customers as a dedicated lottery service provider. Leveraging collective insight, experience, and expertise to create reliable and engaging solutions that help lottery clients achieve objectives, meet player needs, and deliver meaningful benefits to communities.